Privacy Policy

At NEXUS, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform. This policy applies to all users, including those in the European Economic Area (EEA) and California.

1. Data Controller

NEXUS is the data controller responsible for your personal information. For any privacy-related inquiries, you can contact us at [email protected].

2. Information We Collect

We collect the following categories of personal information:

  • Identifiers: Name, email address, account username
  • Commercial Information: Transaction history, subscription details
  • Internet Activity: Browsing history on our platform, interactions with our services, IP address
  • Device Information: Browser type, operating system, device identifiers

3. Legal Basis for Processing (GDPR)

For users in the EEA, we process your personal data based on the following legal grounds:

  • Contract: Processing necessary to provide our services to you
  • Consent: Where you have given explicit consent for specific processing activities
  • Legitimate Interest: For analytics, security, and improving our services
  • Legal Obligation: When required by applicable law

4. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations. When personal data is no longer needed, we securely delete or anonymize it.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With service providers who assist in our operations
  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your information.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand how you use our services and remember your preferences. You can control cookie preferences through your browser settings. For users in the EEA, we obtain consent before placing non-essential cookies.

10. Your Privacy Rights

For All Users

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information

Additional Rights for EEA Residents (GDPR)

If you are in the European Economic Area, you also have the right to:

  • Data Portability: Receive your data in a structured, commonly used format
  • Restriction: Request restriction of processing of your personal data
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent
  • Lodge a Complaint: File a complaint with your local supervisory authority

Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Right to Know: Request information about the categories and specific pieces of personal information we have collected
  • Right to Delete: Request deletion of your personal information
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Opt-Out: Opt out of the sale or sharing of your personal information
  • Right to Limit: Limit the use of sensitive personal information

11. Do Not Sell or Share My Personal Information

NEXUS does not sell your personal information to third parties. We do not share your personal information for cross-context behavioral advertising. If our practices change in the future, we will update this policy and provide you with the opportunity to opt out.

12. Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, provide a different level of quality, or suggest that you may receive a different price or level of quality for exercising your rights.

13. Exercising Your Rights

To exercise any of your privacy rights, including requests to access, correct, or delete your personal information under GDPR or CCPA/CPRA, please contact us at:

[email protected]

We will respond to your request within the timeframes required by applicable law (generally within 30 days for GDPR and 45 days for CCPA/CPRA). We may need to verify your identity before processing your request.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

[email protected]

Last updated: February 2026